Chef RenChefMonday · Chef’s note
Shiro ebi is back
Forty pieces this week, members first. Ask for it from the X menu before Thursday.
12 replies
The Dining Community add-on
Turn every guest into a regular.
RsrvX Dining Community lives inside your smart menu, free for every guest. Anyone can join from the table in one tap. Members rate dishes, answer each other’s questions and bring their friends, and every bit of it earns them a level. It runs itself, so your team keeps cooking.
- White glove setup: we build it, you approve it
- Anyone who dines can join, free, in one tap
- Loyalty built on engagement, never discounts
- Runs itself: about five minutes a week for you
rsrvxMember · example
Kaze dining community
Maya R.
Level 6 · Patron
No. 0412Joined at Table 12
A week at a demo restaurant
Joined at Table 12 · example23 new members this week. No forms, no approvals.
Helpful answer · +5 · exampleMaya answered Daniel’s pairing question, so the chef didn’t have to.
Tuesday, 5:30 · exampleMembers’ hour filled your early tables, all turned by 7.
Why switch it on
An extra turn
Members’ hour helps fill your earliest tables on your quietest night, so they can turn before the dinner rush. Nothing new to cook.
Loyalty without discounts
Members come back for status, access and each other, not coupons. Every visit, rating and review moves them up, and your margins stay whole.
Members bring members
Any member can invite a friend. When the friend joins, the member levels up on the spot and the friend starts at Level 2. No coupons needed.
Why it works
We studied the communities people pay to belong to.
The paid online communities that last share six habits. We rebuilt each one for a busy restaurant, with the work taken off your plate. Flip between the two.
Five rooms, no clutter
The Table, Events, Members and Levels, inside the menu guests already open. Nothing to download to join, and nothing new for your staff.
Status you can see
Every rating, review, answer and visit earns points, and a review or a friend who joins is an instant level up. Perks are status and access, never discounts.
Win the first week
Every new member gets a welcome in your voice, a first-visit perk and three easy first steps. Nobody on your team lifts a finger.
Rituals beat content
A chef’s note every Monday, drafted for you. A members’ hour on your slowest night. Polls that close themselves.
Members answer members
Members and an automatic concierge answer questions about the menu. Your kitchen only hears about the few that need a person.
Members meet members
Profile photos, an opt-in “here tonight”, waves before words and a glass sent across the room turn strangers into regulars who come back together.
The RsrvX appComing soon
One app. Every dining community.
Every guest gets one RsrvX profile, with a photo and a level at each restaurant they love. They browse restaurant dining communities to join, open each restaurant’s welcome page and become a member in one tap. Joining from your menu still takes nothing to download.
- Every community in one placeA guest’s Kaze, Lucia and Alder memberships sit side by side, each with its own level.
- Browse restaurant dining communities to joinSearch by cuisine or neighborhood. Every restaurant has a welcome page with its members and perks.
- A welcome page, without the workRsrvX designs it from your menu, and you change it with one sentence. Add a short video only if you want to be on camera.
- Your guests stay yoursYou own your community and your guest list. The network is there to help new guests find you.
Try it on the phone: pick a restaurant, open its welcome page and join.
Runs itself
Your team cooks. The community does the rest.
Owners and chefs are already past full. So every ritual that keeps a community alive runs on its own, in your voice. The one thing that needs you takes a tap.
Handled for you
- Welcomes every new memberA note in your voice, a first-visit perk and three easy first steps.
- Answers menu questionsMembers first, because helpful answers earn points. The concierge covers menu facts. Your team only sees what truly needs a person.
- Drafts the Monday chef’s noteWritten from the week’s menu changes and poll results, ready for one tap.
- Fills open tablesCancellations go to members first, so an open table can be rebooked in minutes. Your host makes no calls.
- Wins back quiet membersA personal note after 45 days without a visit, with a perk you picked once.
- Runs and closes seasonal pollsThe winning dish is drafted into your menu, ready for one tap.
- Keeps it civilRude, abusive and spam posts are hidden automatically. You can remove anything else in one tap.
Your part
A typical week5minutes a week, give or take
- Cook the way you already do.
- Approve one chef’s note a week, or skip it.
- Glance at your Sunday digest.
Approve Monday’s note30 secRead the Sunday digest4 minEverything else0 min
Want something changed? Ask your account managers, or switch off any rule yourself. Nothing is locked.
MonThe weekly chef’s note goes out1 tap
TueMembers’ hour fills your early tablesAutomatic
WedA note goes to members you haven’t seen latelyAutomatic
ThuTop members rate a test dish with dinnerAutomatic
FriVoting closes. The winning dish is drafted for youAutomatic
SatMembers who level up get a shout-outAutomatic
SunYour weekly digest arrivesAutomatic
Levels
Feedback, rewarded.
Rating a dish is worth more than anything else a member does at the table, and a review of their visit or a friend who joins levels them up on the spot. Your best feedback comes from your biggest fans, and they keep coming back to climb. Loyalty built on engagement, never on discounts.
Level 5from 220 pointsCounter seatUnlocks: tasting new dishes before they reach the menu.Roughly 4 visits with a rating or two. A review of the visit or a friend who joins jumps a level on the spot.
How members earn
Review a visit, any ratingLevel up
Bring a friend who joinsLevel up
Rate a dish+20
Come to a members’ event+15
Check in at your table+10
Say why you rated it+5
An answer members find helpful+5
Answer another member’s question+2
Vote in a poll+1
Welcome a new member+1
Reviews stay on the right side of Google. Members level up for reviewing you inside RsrvX, at any star rating. They can post that review to Google in one tap, and that step earns nothing, because Google and Yelp ban rewards for reviews.
On the phone: rate tonight’s cod and watch Level 5 unlock, then review the visit for an instant level up.
Members meet members
The people at the next table, introduced.
The bigger the community, the more familiar faces in the room. Members who opt in appear on each other’s phones, photo and all, while they’re both there. A wave says hello, and once it’s returned they can talk or send over a glass through the server.
- Both ways, or not at allYou see who’s here tonight only while you’re visible yourself.
- Waves before wordsNo messages until both people wave. Waves expire when service ends.
- A photo, a first name and a levelPlus one interest the member chose to share. The photo is optional.
- Your rules, enforced for youNasty posts are hidden automatically. You can remove any comment, review or member in one tap.
Try it on the phone: wave at Maya, then send her a glass. Or share an invite and watch a friend level you up.
Feedback
Members vote. The menu listens.
Polls write and close themselves. Your most engaged members taste what’s next with their regular order. The winner lands in Studio as a draft, so publishing it takes one tap. The example below uses a demo restaurant.
Which dish should return this winter?
Kabocha mochi41%
Kinmedai shabu-shabu33%
Uni rice26%
112 members voted, and each earned a pointInsiders taste what’s next
Members at Level 4 get small tastes of three dishes in development with their regular order, and score them at the table. No extra course, and no extra event for the kitchen.
16tastings3plates1winner
The menu changes
Waiting for Friday. Fast-forward on the left.
For owners
One tap a week. That’s your part.
Your view shows what RsrvX handled, how the community is growing and the one thing that needs you. Switch off any rule you’d rather run yourself.
It works. Approve the chef’s note, publish the poll winner, or switch a rule off and watch your time go up.
Full control
Your house. Your rules.
You decide what’s allowed. We don’t let guests be nasty: rude, abusive or off-topic posts are hidden automatically, and you have full authority to remove any comment or review that crosses the line. RsrvX is built to support the restaurant.
You set the rulesChoose what members can post, from questions and photos to reviews. Switch anything off.
Nasty gets filtered outRude, abusive or off-topic posts are hidden automatically, before anyone sees them.
Remove it in one tapAny comment or review that crosses the line comes down. You have the final say.
Make it right, firstYou hear about a bad moment while the guest is still at the table, so you can fix it before they leave.
Hidden automatically · attack on staffTable talk · 8:12 PM“Your bartender is an idiot. Fire him.”
Make it right · live exampleTable 12 · 7:48 PM★★☆☆☆“The cod came out cold.”
Ratings stay genuine: honest feedback is never removed just for being low. You always get the first chance to make it right, and the guest decides whether to update.Launch
We take you live. Fast.
White glove service from day one. You don’t set anything up, and requests are handled quickly.
Our team does the setup.
Start to finish, while you keep running service. Nothing to install, nothing to learn.
- Your smart menu, built from the menu you have now
- Your welcome page, designed for you
- Levels and perks, set up and ready to go
- “Join” codes on every table
for simple requests
Account managers on call for you. Change a dish, add a perk, pause a rule: just ask. We aim to handle simple requests in under 90 seconds.
We’re out of uni tonight. Can you take it off and let members know?Done. Uni is off tonight’s menu, and members got a heads up. Bring it back tomorrow?Handled in 41 seconds · example
Optional · change anything in a sentence
Your welcome page, designed by prompt.
No camera, no designer. RsrvX drafts your welcome page from your menu before you lift a finger. Want it different? Describe it in a sentence, or just ask your account manager. A welcome video is optional, never required.
Drafted from your menu. Nothing for you to do.Welcome page
Kaze · Japanese counterPull up a chair. You’re one of us now.A small counter built around the morning’s fish. Join free and we’ll save you a seat: the members menu, a birthday treat and a say in what we cook next.Counter seatsMorning fishSake
Questions
What owners ask first.
How much work is this for my team?
Almost none. Our white glove team sets everything up, and your account managers handle requests fast. Day to day, about five minutes a week: RsrvX welcomes members, answers menu questions, drafts the chef’s note, fills open tables and sends win-back notes. You approve the note, or skip it.
Will members linger and slow down my tables?
It shouldn’t. Rating a dish takes one tap, and the rest of the community sits behind its own tab, for before and after the meal. Members’ hour helps fill your earliest seating so those tables can turn before the rush, and cancellations go to members first, so fewer seats sit empty.
Who can join?
Anyone who dines with you, free, in one tap from the menu, and anyone a member invites. You can remove anyone who breaks the house rules.
Who answers members’ questions?
Other members first, because helpful answers earn points. An automatic concierge answers menu facts like pairings from your menu data, and always tells guests to confirm allergies with their server. Anything that needs your team lands in one daily digest.
How do points work?
Rating a dish earns the most of anything a member does at the table. A review of their visit, at any star rating, or a friend who joins levels them up on the spot. Points never come from spending, so loyalty comes from engagement, not discounts. Pick your own level names and perks, or keep ours.
Can I remove comments or reviews?
Yes. You have full control over what’s allowed. Rude, abusive or off-topic posts are hidden automatically, and you can remove any comment or review that crosses the line in one tap. Honest feedback stays genuine: you hear about a bad moment while the guest is still at the table, so you always get the chance to make it right first.
Can members earn points for Google or Yelp reviews?
No, and that protects you. Google and Yelp ban rewards for reviews, and the penalties land on your listing. Members level up for reviewing you inside RsrvX, at any star rating, and can post that review to Google in one tap, with nothing in return.
Won’t this bother guests who just want dinner?
The dining community lives behind its own tab. Nothing changes for guests who never open it, and members only see each other when both choose to be visible.
What about privacy?
Members share a first name, a level, one interest and, if they like, a profile photo. Being visible is opt-in and works both ways, messages need a mutual wave, and members can leave and be forgotten anytime.
Do members pay?
No. Membership is free for every guest, because a bigger community gives guests more reasons to visit.
Every guest who joins has a reason to come back.
Our white glove team sets everything up, and your account managers handle requests fast.
